Shipping policy
✅ Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 3 PM EST may be processed the next business day.
During peak periods, processing times may be slightly longer. We appreciate your patience!
✅ Domestic Shipping (USA)
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We offer standard and expedited shipping options at checkout.
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Shipping times vary by location:
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Standard: 3–7 business days
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Expedited: 2–3 business days
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You’ll receive a shipping confirmation email with tracking once your order ships.
✅ International Shipping
We currently ship to select countries outside the USA.
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Shipping rates and delivery times vary based on destination and carrier.
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International orders may be subject to customs fees, import taxes, or duties. These are the responsibility of the customer.
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We are not responsible for delays due to customs processing.
✅ Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. Occasionally, we may offer free shipping promotions — watch for special announcements!
✅ Order Tracking
When your order ships, you’ll receive an email with your tracking number. Please allow 24–48 hours for tracking updates to appear.
✅ Delivery Issues
Once your package has been handed to the carrier, we are not responsible for lost, stolen, or delayed packages. If your order is marked as delivered but you haven’t received it, please:
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Check with neighbors or your local post office.
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Contact the carrier with your tracking number.
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If you need help, reach out to us at hello@innerzenlife.com — we’ll do our best to assist you.
✅ Wrong or Damaged Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We’ll make it right!
✅ Questions?
If you have any questions about shipping, please email us at hello@innerzenlife.com. We’re here to help!
⚖️ Disclaimer
This Shipping Policy is for informational purposes only and does not constitute legal advice.